Last updated December 1st, 2009!
Our service review isn't available for eFax yet, but please feel free to share your experiences with this fax to email provider and provide a user rating for others to compare!
eFax Internet Fax Resources
eFax Review and Feature Overview
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4.3 (4) |
Features
| Available Numbers | US/Canada Toll Free • Local Canada Number • Local USA Number • Intl. Local |
| Intl. Toll Free Numbers: | US/Canada, UK, Spain, France |
| Intl. Local Numbers | Over 2000 Cities Worldwide! |
| Web Sending | Fax from Website • Multiple Recepients • Send from Address Book |
| Email Sending | Fax as Email Attachment • Send Multiple Attachments |
Contact Information
| Phone | 1 (866) 944 2980 |
| Office Address | j2 Global Communications 6922 Hollywood Blvd., 5th floor Los Angeles, CA 90028 USA |
| Email Address | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Website | www.efax.com |
User reviews
Average user rating from: 4 user(s)
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Have you used this service before? If so, please share your experiences with others on this website by submitting an honest, detailed review. Your feedback will help prospective clients decide what service to choose and is incredibly valuable to the community and the service providers themselves. Please do not use this form for support inquiries. All reviews are moderated prior to being posted online, and reviews that do not contain any useful comments will not be posted. Please make sure you are as detailed as possible and back up your ratings. |
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eFax having problems to receive faxes in Spain - n
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0 of 1 people found the following review helpful
We signed up for the service in Spain and started testing, but the service did not work - the sending faxes reported error codes.eFax support replied quickly that we should contact the manufacturers of the sending fax machines because that was where the problem was. Of course that was too many companies to contact and as these faxes worked fine with all other machines we concluded the error to be with eFax. A few weeks later we repeated the tests with the same problems and then decided to cancel the service. Cancellation has to be done via phone, and we did so after the free trial had expired. They said that they knew about the problems in Spain but was looking to upgrade their system shortly and offered another 2 months free period. But as the service had been out of order for more than a month we said that they could contact us when it was confirmed ok again. The reply was that we had paid for half a year and no refund would be given if we cancelled now even though they had technical problems making it impossible to receive faxes from Spain. Being a Spanish company this was of course not acceptable. We will never use service again as we feel this is unfair, it does not work, and the company eFax does not correct their problems quick enough to be used in a business environment |
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There's a reason their FREE service is free...
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0 of 0 people found the following review helpful
I've had a FREE efax recieve-only fax number for years. At first, it was great! For the 5-7 faxes I got, per year, it was a nice, paper-less, machine-less, cost-less solution. About a year or two ago, I noticed I wasn't getting faxes when I requested them. I called the sender and, each time, they would say, "I tried over and over, but it was just busy." That's NOT what I wanted to hear. I called efax and they said (somewhat rudely) there was no support for the FREE accounts. CUST SVC=3.I did a little research on the 'net and other people had the same problem, but it was because of unused or abuse of service. I decided to give it another go and sign up again. I got a new number and the first time, it worked great. but, then again, within a few weeks, I had the same problem. RELIABILITY=3 In addition, they do not send faxes as PDF's for the free service, so you must manually convert them from their specific format to PDF, once you receive them. Not good for portability, like receiving faxes on a phone or in a library. EASE OF USE=3 / FEATURES=3. I understand that it's a free account, but I really do only send and receive a few faxes per year, and paying $6+ per month used to seem a little wasteful (every dollar counts!). But free (or not!) it's just NOT worth the hassle, embarassment, explanations, etc. of having this service. |
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review efax
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0 of 0 people found the following review helpful
The product doesn't work well. Support is olso bad.(You can't get rid of your subscription(keep receiving spam mail) When changing email address in account pages it just doesn't really accept this.(keep receiving emails from efax on my old email address) The faxes you receive can only be opened with a special client application that you have to download. For this client to install you need admin rights on the system you are on. Something you probably you don't have when on the road. Also to convert to pdf with the client it needs to connect to some efax server over some strange port, which will probalby be blocked in a normal secured business network. >so pdf conversion not possible! Conclusion: Try some other internet fax service. I have not found the ideal solution jet. Any suggestions? Florisz |
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sharp practice
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0 of 0 people found the following review helpful
I used efax successfully for a year. Efax automatically bills you after 12 months. I said I didn't want the service anymore as my business use had finished. Efax would not refund my annual subscription. I was a bit annoyed but hadn't followed the plot so I let it go. No problems yet. I then got in touch with them in Ireland and told them that as I was still paying for the service I might use it from time to time. The next I knew I received another bill for another year's subscription, with a different efax number. The Irish bloke (Efax works out of Ireland) I spoke with was completely unsympathetic and refused to do anything about it. I still get email bills from them but ignore them. Apart from this unfortunate episode, the service is good and efficient, well worth it. Just dot eyes and cross tees!
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