FaxIt Nice Review and Feature Overview
Written by Cody Bishko
August 22, 2008 Hits: 5934
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User reviews
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Ordering
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Great for my needs - one or two faxes every now an
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0 of 0 people found the following review helpful
I've only needed to send faxes now and then-for job applications, banking forms, etc. I've had my account for several years and had no problems logging in when I need it. The rate is excellent and convenience can't be beat. I haven't used it for sending and receiving or higher volume as needed by business operations, but for an individual, tops over Kinkos any day.
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No customer support
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0 of 0 people found the following review helpful
I don't send or receive many faxes. When I do, they're important. Faxitnice's pay as you go plan seemed perfect for me.Until I tried to send a fax to a bank in New Zealand. It would not go through. I was sure I had the number correct... but the error messages were unclear. I tried variations (like adding zeros before NZ's single digit area codes)... nothing. Out of options, I used their internal system to send a support request. After a more than a week without a response, I went to Kinko's where it faxed perfectly on the first try (for $10.00!). I came directly home and created a new Faxitnice support ticket requesting a full refund, since their service did not work as advertised and no one was available to get it working. Two weeks later (today) the ticket was closed with no comments whatsoever. No information on what was refunded. No apologies for wasting my time. Just the line "Ticket closed by declanshanaghy". The folks at Faxitnice have no concern for the parts of their service that aren't functioning properly or their paying customers that depend on that functionality. |
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billing
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1 of 1 people found the following review helpful
I am the owner of a small, retail business. Each month, we need to bill for services by some means other than electronic processing. FaxIt Nice provides our business, the ease and simplicity required for low volume faxing of documents. I have not had the need to contact customer support so i do not have a valid rating for this service. That said, it may validate the ease and reliability of this faxing service.
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Not as reliable as it once was
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0 of 0 people found the following review helpful
I used to be a big fan of this service, but lately it has not become unreliable. Even when I double and triple check that the fax number is working, I don't get through on FaxItNice. More disturbing, however, is the unresponsiveness of customer service. A support ticket was just closed several weeks after being opened, without ever having a response from FaxItNice.
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I like it!
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0 of 0 people found the following review helpful
FaxItNice is the perfect solution for me since 2005. Of course there had been times when I urgently had to send a fax but FaxItNice didn't work and I had to go to Kinko's. But these times were rare and overall it is the best computer fax solution as far as I found out. I even can receive faxes from Europe, which is very important to me. It is also easy to change the fax header, so my wife and I can use it to fax a resume for example.Keep this good work up FaxItNice! |
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Love this service practical and reliable and cheap
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0 of 0 people found the following review helpful
I only have to fax insurance claims once a month or so and this service is perfect for that. Easy to use and no hastle makes it friendly and the only stress I have with the submissions is on the Insurance Company side.Seriously, this works perfectly for my needs. I don't have to deal with equipment or connections other than my web connection. Go to the page, login upload your files and presto. A notice is sent when the fax is successfully transmitted. Very easy and very reliable ... THANKS FOR ASKING! |
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Usually great, but when things go wrong, support i
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0 of 0 people found the following review helpful
We have used FaxItNice for about 6 months. We use them only for sending faxes. We've sent more than 2500 faxes in this time.Easy of use is there. Web interface is pretty good. Problem for us is service reliablity. Our business relies on these faxes being delivered. In the last 4 weeks, their service has gone down more times than I can count - resulting in faxes not being delivered and my staff scrambling to send them manually by other means. Sometimes when they come back online they spit out all the faxes that failed and sometimes they're just lost forever. It appears that they only have one support person - he's really nice, but he can't possibly keep up with everything and when something goes wrong, it can take a week ore more to get a reply. I used to be very happy, but the lack of reliablity is forcing us to switch to a different solution. |
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Best Online Fax Service
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0 of 0 people found the following review helpful
I have been using FaxIt Nice for about a year now and it is awesome! Before I commited to FaxIt Nice I tried most of the other services but FaxIt Nice is the best. This interface is nicer than most of the competitors and the option to have a client install or a web interface is great. One huge benefit of FaxIt Nice over several of the major competitors is that when you submit a fax to be sent they send it right then. I know this sounds like a lame plus, but it seems that most competitors queue up faxes or something and they don't get delivered for an hour or so. Well and FaxIt Nice is also less expensive than a lot of the competition which is great too! |
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Not Happy!
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0 of 0 people found the following review helpful
I've been using FaxIt Nice for 2 years now....at first it met my needs and was a reliable way to send out my 5-10 faxes per year. The price was also reasonable.However, something's changed for this system. I've needed to reset my password, every day (that I try to log in) for the last 2 weeks. Annoying...Nope, I did not forget my password. Nope, I did not mistype it. I've sent emails to the support department complaining, and each instance resulted in the problem getting resolved. YEP! I updated my profile and reset to the same old password I was using previously. But, I'm frustrated, and fed up! I need this system to work for me, not be an impediment to getting my work done. So, I'm done. Gonna go try another system on the web. |
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Slow customer service response
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0 of 0 people found the following review helpful
I have been using many different kinds of e-fax and now ended up with fax it Nice. Thought the value was great and it was just about right amount of free monthly pages and monthly charges. But when I kept on missing some faxes that sent to me, I realized there is almost no customer service. First, it's so hard to find a way to communicate with the customer service information. Second, I reported the problem more than a month ago and I just got an email saying that ticket resolved. Third, in that email, it didn't explain what the problem was and if it was actually resolved. If anyone has better idea how to reach the company, please let me know. Other than that, it is so easy to use and convenient than three other sites I used.
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