FaxIt Nice
Written by Cody Bishko
August 22, 2008 Hits: 18411
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User reviews
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Best Online Fax Service
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0 of 0 people found the following review helpful
I have been using FaxIt Nice for about a year now and it is awesome! Before I commited to FaxIt Nice I tried most of the other services but FaxIt Nice is the best. This interface is nicer than most of the competitors and the option to have a client install or a web interface is great. One huge benefit of FaxIt Nice over several of the major competitors is that when you submit a fax to be sent they send it right then. I know this sounds like a lame plus, but it seems that most competitors queue up faxes or something and they don't get delivered for an hour or so. Well and FaxIt Nice is also less expensive than a lot of the competition which is great too! |
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Not Happy!
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0 of 0 people found the following review helpful
I've been using FaxIt Nice for 2 years now....at first it met my needs and was a reliable way to send out my 5-10 faxes per year. The price was also reasonable.However, something's changed for this system. I've needed to reset my password, every day (that I try to log in) for the last 2 weeks. Annoying...Nope, I did not forget my password. Nope, I did not mistype it. I've sent emails to the support department complaining, and each instance resulted in the problem getting resolved. YEP! I updated my profile and reset to the same old password I was using previously. But, I'm frustrated, and fed up! I need this system to work for me, not be an impediment to getting my work done. So, I'm done. Gonna go try another system on the web. |
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Slow customer service response
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0 of 0 people found the following review helpful
I have been using many different kinds of e-fax and now ended up with fax it Nice. Thought the value was great and it was just about right amount of free monthly pages and monthly charges. But when I kept on missing some faxes that sent to me, I realized there is almost no customer service. First, it's so hard to find a way to communicate with the customer service information. Second, I reported the problem more than a month ago and I just got an email saying that ticket resolved. Third, in that email, it didn't explain what the problem was and if it was actually resolved. If anyone has better idea how to reach the company, please let me know. Other than that, it is so easy to use and convenient than three other sites I used.
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Good for non-critical faxes
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0 of 0 people found the following review helpful
Faxitnice is good if you need to send a couple of low-quality faxes every once in a while, because it's one of the only places that lets you send without signing up for a monthly fee. Their customer service is good, and involves actual people, not call centers or machines. That said, I have decided to look for another fax service, because I only send faxes when they're important and time-critical. I tried faxing an important and time-critical 11 page document through Faxitnice, only to receive it in the regular postal mail a few days later with a "Please mail us this document, as the fax is unreadable" note attached. Sure enough, the faxes were unreadable, so severely downgraded in quality by Faxitnice that they couldn't be read without extreme effort. They were what a dot-matrix printer that was running out of ink would print, or worse. In addition to making me look bad, I lost more than a week of productivity and missed a deadline due to that incident. I had no warning that they would downgrade like this, and I had scanned in high-quality TIFF images to be sent. When I complained about this, they did refund my money, so they are at least that honest. One other issue is their servers are frequently down. Sending 11 pages took me nearly an hour through their web interface, because it was so agonizingly slow and would frequently reset without having sent the document. Sending through email is little better. Although convenient, my faxes through email failed more often than they succeeded, charging me for trying in the process. I'm currently signed up with Faxage, which has a low (~$5 a month) monthly fee, with per-page charges, and am happier with the quality and interface so far. That said, if your faxes aren't critical time wise or quality wise, Faxitnice is a great service for occasional faxing online, with good customer support. |
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Best electronic fax service
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0 of 0 people found the following review helpful
I use Fax It Nice for personal and business purposes with the prepaid option, and I have consulting clients that use it on the monthly accounts. It works great for everyone, both for sending and receiving. I've also setup software for clients that automatically routes their outbound faxes through Fax It Nice, saving them thousands over their previous vendor.I have been in touch with Fax It Nice's excellent support staff several times, and they have always resolved my concerns promptly. They even were willing to work with me on an ongoing basis to help get software development projects off the ground. Cheers to you, Fax It Nice! Keep the good times rolling! |
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God-send for low-volume fax user
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1 of 1 people found the following review helpful
I was looking forever for a service that let me receive or send faxes maybe two or three times a year--that's all I need. I hate fax technology, and only use it when there is absolutely no other option. Finding FaxItNice was a God-send, and was especially helpful last year when I had to deal with medical companies and insurance.I get my own permanent toll-free fax number (I never dreamt that a service could do this for me without charging monthly fees), so I can receive faxes whenever I need to. With receiving by fax-to-e-mail, and sending by PDF- or Word-to-fax, I have finally escaped the clutch of fax machines. For my low volume usages, the prices are a steal. In fact, I'm so low volume that the most faxes I receive are wrong-address faxes. I marked these as "junk," since there was no other way to mark them. A couple of them were rejected (meaning I was going to be charged for them). However, when I e-mailed customer support, they were very reasonable and conceded to not charge me for these. I give them a 10 for their understanding response. The only problem with this service is that their website is very slow. Because I'm a low volume user, this isn't a big deal, but it would be a concern for higher volume users. |
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Best out there
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0 of 0 people found the following review helpful
I looked at a bunch of services and they all seem to want to make their money either by having you pay a recurring monthly fee, or by having your credit expire on you. Right off the bat, that was hugely annoying. I send 3 faxes or so a year, so that pricing structure doesn't work for me.Faxitnice is different. You buy credit. It doesn't expire. You only get charged when you use it. The service is rock solid (I've never had an availability problem), and the customer support is amazing. They have a ton of different ways of sending a fax. I'm on a Mac, so the desktop software is out, but their online and e-mail setups work perfectly. I once sent a fax that looked like it went through just fine. The next day, I had an e-mail from faxitnice apologizing saying that they had a technical problem, that they had re-sent my fax, but it was delayed a couple of hours past when I thought it was sent. They could have just pretended that nothing happened, but they contacted me to let me know there was a problem. You just don't see that level of customer service anywhere. For someone like me, Faxitnice.com is perfect. |
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great service at an affordable price
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0 of 0 people found the following review helpful
I have the "send-only" plan from FaxItNice, and I have been very pleased over all. I very rarely need to send a fax, and it's nice to have a pre-paid pay-as-you-go service instead of having to pay monthly fees for a service I rarely use.
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The only way to send faxes without having a fax ma
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0 of 0 people found the following review helpful
Faxit Nice is extremely useful. I like the fact that you can send a fax by email which is my preferred method..............but you can also go online and send a fax. I have not tried their installed software because it was not Vista compatible when I tried to install it on my PC a year ago. The software now seems to be Vista compatible.
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Super service!
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0 of 0 people found the following review helpful
I'm highly satisfied with this wonderful gem of a company. I found it when I was desperately trying to fax a few pages and my computer's own fax program was so messed up that I just gave up. With Faxtastic, it's even better. I'm able to fax a document quickly and without a hitch. The only suggestion I can think of is more control over the coverpage. Other than that, it's nice to fax! |
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