Reviews written by Cameron
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Fax to Email Services
Good for non-critical faxes
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0 of 0 people found the following review helpful
Faxitnice is good if you need to send a couple of low-quality faxes every once in a while, because it's one of the only places that lets you send without signing up for a monthly fee. Their customer service is good, and involves actual people, not call centers or machines. That said, I have decided to look for another fax service, because I only send faxes when they're important and time-critical. I tried faxing an important and time-critical 11 page document through Faxitnice, only to receive it in the regular postal mail a few days later with a "Please mail us this document, as the fax is unreadable" note attached. Sure enough, the faxes were unreadable, so severely downgraded in quality by Faxitnice that they couldn't be read without extreme effort. They were what a dot-matrix printer that was running out of ink would print, or worse. In addition to making me look bad, I lost more than a week of productivity and missed a deadline due to that incident. I had no warning that they would downgrade like this, and I had scanned in high-quality TIFF images to be sent. When I complained about this, they did refund my money, so they are at least that honest. One other issue is their servers are frequently down. Sending 11 pages took me nearly an hour through their web interface, because it was so agonizingly slow and would frequently reset without having sent the document. Sending through email is little better. Although convenient, my faxes through email failed more often than they succeeded, charging me for trying in the process. I'm currently signed up with Faxage, which has a low (~$5 a month) monthly fee, with per-page charges, and am happier with the quality and interface so far. That said, if your faxes aren't critical time wise or quality wise, Faxitnice is a great service for occasional faxing online, with good customer support. |
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